Our overage policy depends on the type of package you're subscribed to:

For our Starter and Grow packages, both BASIC and PRO, there are no overage charges. However, once you reach your limit of calls for the month, your API calls will be paused until the start of your next billing cycle, or until you upgrade to a higher package. We will notify you when you are approaching your limit to help you manage your usage and prevent disruptions.

For our Scale packages, overage charges apply:
- For BASIC-Scale, if you exceed your limit, you will be charged an extra $6 for every additional 100k calls.
- For PRO-Scale, if you exceed your limit, an extra charge of $10 for every additional 100k calls will apply.

These overage charges are designed to encourage fair usage and help maintain the quality of our service. If you find yourself regularly exceeding your limits and paying for overages, it may be beneficial to optimise your usage or consider upgrading to a custom package. Our team is always ready to assist you in understanding your usage patterns and making the most cost-effective choice.

The free Basic-Starter plan operates on daily limits. If you reach your daily limits, you can either wait for them to reset the next day, or consider upgrading your plan.

Yes, you have full flexibility to adjust your BIS API plan according to your needs.

If you wish to upgrade, you can do so instantly at any time during your current billing period. We will calculate the remaining time in your current billing cycle and apply the price difference accordingly. This allows you to immediately benefit from the features of your new plan.

Downgrading your plan can also be arranged at any time. However, please note that any downgrade will take effect at the start of your next billing period.

To make any changes to your plan, simply get in touch with our client support team. They will guide you through the process and ensure that your new plan best fits your requirements.

Currently, to see your usage statistics and billing information, you need to contact our client support team. They can provide you with up-to-date information on your usage and any billing inquiries you might have.

We understand the importance of having this information easily accessible, and we're in the process of developing a dedicated dashboard. Once launched, this dashboard will allow you to view your usage statistics, billing information, and manage your plan directly. We appreciate your patience and assure you that we're working hard to make this available as soon as possible. Until then, our support team is ready to assist you with any information you need.

Yes, we love collabs. Tell us what you have in mind and lets see what we can do together.

At the current time, we accept payments made with cryptocurrency. We're dedicated to making our services accessible and easy to use, so we're also offering a 10% discount on all payments made this way. We understand the convenience of more traditional payment methods, and we're actively working on introducing credit card payments in the near future. We appreciate your understanding and look forward to expanding our payment options to better serve you.

Absolutely! We understand the importance of testing out a service before making a commitment. That's why we offer a free 2-week trial key for PRO-Grow package, with a 10k daily call limit. After the trial period ends, the trial key will automatically convert into a BASIC - Starter package, which is our complimentary offering.

This approach allows you to experience the full power of our API, understand how it fits into your workflow, and make an informed decision about the best package for your needs. We're confident you'll find our services beneficial and we're here to assist with any questions or issues you may encounter during your trial period.